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Extreme Networks Data Sheet: Ridgeline Service Advisor Feature Pack

Service Assurance

To reduce customer churn, service providers must deliver a consistently positive customer experience. Their primary con-

cerns are a reduction of service quality or an outage. Service providers cannot risk losing customers who are dissatisﬁed.

protocols,orserviceswhichhavebeenimpacted.Thisdetailed

informationprovidesnetworkoperatorstheabilitytoeasily

determinehowmanysubscribershavebeenaectedatwhich

location.Basedonthemagnitudeofimpact,networkoperators

caneectivelyprioritizetheirtroubleshootingtasksforresolu-

tion.Theupfrontinformationcanalsosignicantlyreducethe

mean-time-to-repairofserviceissues,enablingcarriersto

enhancesubscriberexperience.

Forexample,ifanoperatorselectsaparticularE-Lineservice,

thecorrespondingactivepath(includingnetworkdevicesand

links)arehighlightedonthetopologymapandtheservice

statusisshown.Ifalinkfailedintheactivepath,thenetwork

reconvergesandthenewactivepath(andservicestatus)

updatesbasedonthisnewinformation.

Inadditiontothealarmcontextvisualizationandservicestatus,

Ridgelineprovidesacustomizablealarmmanager,reports

andreal-timestatisticstoenablenetworkoperatorstogauge

theoverallnetworkhealthwithrespecttoalarms,utilization

andevents.

Intoday’sincreasinglycompetitivemarketplacewhere

subscribersareontheconstantlookoutfornewservicesthat

providethemthebestvalue,enhancingsubscriberexperience

iscrucial.Serviceassurancerequiresreal-timedetailedvisibility

intothenetworkandproactivedetectionofnetworkproblems

tohelpprovideuninterrupted,high-qualityservicesthat

subscriberscounton.

TheCLImethodmakesserviceassuranceasignicantchal-

lenge.Oncetheoperatorisnotiedofanalarm,theprocess

involvedinndingoutitsimpactonservicesrequiresaseries

oftasks.Forexample,supposeanalarmindicatesthatapar-

ticularlinkisdown.Theoperatormustrstdeterminewhich

VLANsareonthelink.Next,theoperatormustgureout

whichnetworkelementsareassociatedwiththeseVLANs.The

operatormustthendeterminewhichportsareactiveorinac-

tiveonthosenetworkelements,andthenmakereferencesto

thedatabasetodeterminewhichservicesaremappedtothese

activeports.Thesestepsrequiretheoperatortohavedetailed

knowledgeaboutthenetworkwhenexecutingtheCLIcom-

mands.Clearly,havingtoperformthesetasksforeveryalarm

canbetediousandtime-consuming.

Ridgelineaddressesthisproblembyabstractingthecomplexity

oftheconvergednetwork,withdetailedandeasy-to-under-

standrepresentationsoftransportandserviceprotocols.It

providesadetailedconsolidatedviewoftheentirenetwork

withup/downstatus,andadynamicalarmcontextvisual

topologythatprovidesaquickviewofphysicallinks,transport

Transport Protocols and Services

Features VLAN PB PBB VPLS

Active Path

Visualization

Yes Yes Yes Yes

Service Status Yes Yes Yes Yes

Improve subscriber loyalty by

visualizing and assuring the

service.

• Servicemonitoringandvisualization

toenableoperatorstoquicklyview

customerservices

• Networkmonitoringandvisual-

izationtoallowarobustnetwork

healthviewandprotocoloverlay

• Troubleshootingtoolstoenable

operatorstoreducenetwork

down-time

• Dynamicreportingandcomprehen-

sivenetworksummaryreportsto

viewnetworkusage

Figure 3: Service Assurance

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